Terms and conditions

Terms & Conditions of Use
Effective Date: 1 July 2025

By accessing this website or booking services with Starlight Speech Pathology, you agree to the following terms and conditions.

 

1. General information

  • Information on this website is for general purposes only and does not replace professional advice.

2. Services provided

  • Starlight Speech Pathology provides paediatric speech pathology services in clinic, mobile, and via telehealth.

  • Services may include assessment, therapy, training, strategy development, report writing, and liaison with other professionals.

  • Availability of services may vary based on location and scheduling.

3. Appointments & cancellations

  • A minimum of 48 hours’ notice is required for cancellations.

  • Late cancellations or non-attendance will be charged the full session fee, in line with NDIS Pricing Arrangements and Price Limits.

4. Fees & payments

  • Fees are charged in accordance with the current NDIS Pricing Arrangements and Price Limits (or private fee schedule where applicable).

  • Travel costs (labour and non-labour) may apply for mobile sessions, in line with NDIS rules.

  • Private clients: Payment is due on the day of service.

  • NDIS plan-managed clients: Invoices will be sent to your plan manager.

  • NDIS self-managed clients: Invoices must be paid within 2 days.

  • Outstanding accounts may result in suspension of services.

5. Non-face-to-face services

  • Non-face-to-face services (e.g., session planning, clinical note-taking, report writing, phone calls, liaison with schools) are charged in line with the NDIS Pricing Arrangements.

6. Responsibilities of families

Families agree to:

  • Provide accurate and up-to-date information about their child and NDIS plan.

  • Ensure a safe environment for mobile sessions (e.g., pets secured, no hazards, responsible adult present).

  • Notify Starlight Speech Pathology of any changes to their child’s NDIS plan or funding status.

7. Responsibilities of Starlight Speech Pathology

We agree to:

  • Provide services with professionalism, safety, and respect.

  • Maintain accurate records and protect your privacy.

  • Communicate clearly and involve families in therapy planning.

  • Comply with relevant legislation (NDIS Act 2013, Privacy Act 1988, Australian Consumer Law).

8. Risk & safety

  • If a home or school environment is unsafe, the session may be stopped or rescheduled.

  • Infection control and emergency procedures will always be followed.

9. Privacy & confidentiality

  • Personal information will only be used for therapy purposes, in accordance with our Privacy Policy.

  • Personal information collected via this website is handled in accordance with our Privacy Policy.

  • Information will not be disclosed without consent, unless required by law.

10. Feedback & complaints

  • Families are encouraged to raise concerns directly with Starlight Speech Pathology via admin@starlightspeech.com.au or 0403 993 502.

  • If unresolved, complaints can be lodged with the NDIS Commission (1800 035 544, www.ndiscommission.gov.au).

11. Intellectual property

  • All content on this website (text, graphics, resources, logo) is the property of Starlight Speech Pathology and may not be reproduced without permission.

12. Changes to terms

  • We may update these Terms & Conditions at any time. Continued use of the website indicates acceptance of the revised terms.

13. Governing law

These Terms & Conditions are governed by the laws of New South Wales, Australia.