Terms and conditions

• Information on this website is for general purposes only and does not replace professional advice.

• Starlight Speech Pathology provides paediatric speech pathology services in clinic, mobile, and via telehealth.
• Services may include assessment, therapy, training, strategy development, report writing, and liaison with other professionals.
• Availability of services may vary based on location and scheduling.

• A minimum of 48 hours' notice is required for cancellations.
• Late cancellations or non-attendance will be charged the full session fee, in line with NDIS Pricing Arrangements and Price Limits.

• Fees are charged in accordance with the current NDIS Pricing Arrangements and Price Limits (or private fee schedule where applicable).
• Travel costs (labour and non-labour) may apply for mobile sessions, in line with NDIS rules.
• Private clients: Payment is due on the day of service.
• NDIS plan-managed clients: Invoices will be sent to your plan manager.
• NDIS self-managed clients: Invoices must be paid within 2 days.
• Outstanding accounts may result in suspension of services.

• Non-face-to-face services (e.g., session planning, clinical note-taking, report writing, phone calls, liaison with schools) are charged in line with the NDIS Pricing Arrangements.

Families agree to:

• Provide accurate and up-to-date information about their child and NDIS plan.
• Ensure a safe environment for mobile sessions (e.g., pets secured, no hazards, responsible adult present).
• Notify Starlight Speech Pathology of any changes to their child's NDIS plan or funding status.

We agree to:

• Provide services with professionalism, safety, and respect.
• Maintain accurate records and protect your privacy.
• Communicate clearly and involve families in therapy planning.
• Comply with relevant legislation (NDIS Act 2013, Privacy Act 1988, Australian Consumer Law).

• If a home or school environment is unsafe, the session may be stopped or rescheduled.
• Infection control and emergency procedures will always be followed.

• Personal information will only be used for therapy purposes, in accordance with our Privacy Policy.
• Personal information collected via this website is handled in accordance with our Privacy Policy.
• Information will not be disclosed without consent, unless required by law.

• Families are encouraged to raise concerns directly with Starlight Speech Pathology via admin@starlightspeech.com.au or 0403 993 502.
• If unresolved, complaints can be lodged with the NDIS Commission (1800 035 544, www.ndiscommission.gov.au).

• All content on this website (text, graphics, resources, logo) is the property of Starlight Speech Pathology and may not be reproduced without permission.

• We may update these Terms & Conditions at any time. Continued use of the website indicates acceptance of the revised terms.

• These Terms & Conditions are governed by the laws of New South Wales, Australia.