Starlight Speech Pathology is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. What information we collect

We may collect personal information such as:

• Parent/guardian contact details (name, phone number, email, address).

• Child’s details (name, date of birth, medical/developmental history relevant to therapy).

• NDIS participant details (NDIS number, plan start and end date, funding details, plan manager details if applicable).

• Therapy-related reports, records, and correspondence.

• Referral information such as from health professionals, schools, or carers.

• Emergency contacts provided in the Case Intake Form, or Service Agreement.

• Payment and billing information.

2. How we collect information

We collect information when you:

• Communicate with us by phone, email, website forms, or through third parties (e.g., teachers, GPs, NDIS providers).

• Complete intake forms, consent forms, or the Service Agreement.

• Attend appointments (mobile, clinic, school, childcare, or telehealth).

• Provide documents such as medical reports, school reports, or NDIS plans.

3. Why we collect information

We collect information to:

• Provide therapy services and meet your child’s goals.

• Communicate with you about therapy, scheduling, and progress.

• With your consent, liaise with teachers, healthcare professionals, plan managers and support coordinators.

• Process payments and manage billing, including preparing invoices in line with NDIS requirements.

• Meet legal, regulatory, and funding obligations (e.g., NDIS).

4. Disclosure of information

We may disclose personal information to:

• Other professionals (e.g., teachers, healthcare providers) directly involved in your child’s care (with consent).

• NDIS providers or plan managers (with consent).

• Emergency contacts provided in your Service Agreement if urgent contact is required.

• Relevant authorities where required by law (e.g., child protection, court order, or serious safety risk).

We will not share your information for marketing purposes. 

5. Data storage and security

• Records are stored securely in password-protected electronic systems.

• We take reasonable steps to protect information from loss, misuse, or unauthorised access.

• Records are retained in line with professional and legal requirements.

6. Access and correction

You may request access to, or correction of, your information by contacting us in writing. We will respond within a reasonable timeframe.

7. Website and cookies

Our website may use cookies to improve user experience. Cookies do not collect identifiable information unless you voluntarily provide it (e.g., filling out a form).

8. Contact us

If you have questions about this Privacy Policy, please contact:
Starlight Speech Pathology
Email: admin@starlightspeech.com.au
Phone: 0403 993 502

Mail: P.O. Box 171, Milperra NSW 2214

If you have concerns about privacy, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.